Privacy Policy of WOOLF_ID

WOOLF_ID collects some Personal Data from its Users.

Personal Data collected for the following purposes and using the following services:

Analytics

Facebook Ads conversion tracking, Hotjar Form Analysis & Conversion Funnels, Google Analytics, Google Ads conversion tracking, Google Analytics with anonymized IP and Matomo
Personal Data: Cookies and Usage Data

Facebook Analytics for Apps
Personal Data: Usage Data and various types of Data as specified in the privacy policy of the service

User ID extension for Google Analytics
Personal Data: Cookies

Contacting the User

Contact form
Personal Data: email address, first name and last name

Handling payments

Stripe, PayPal and Amazon Payments
Personal Data: various types of Data as specified in the privacy policy of the service

Payment by bank transfer
Personal Data: address, first name, last name and payment data

Infrastructure monitoring

Firebase Crash Reporting
Personal Data: various types of Data as specified in the privacy policy of the service

Crashlytics
Personal Data: geographic position, unique device identifiers for advertising (Google Advertiser ID or IDFA, for example) and various types of Data as specified in the privacy policy of the service

Location-based interactions

Geolocation
Personal Data: geographic position

Managing support and contact requests

Zendesk
Personal Data: various types of Data as specified in the privacy policy of the service

Remarketing and behavioral targeting

Remarketing through Google Analytics for Display Advertising
Personal Data: Cookies and Usage Data

User database management

ActiveCampaign
Personal Data: email address and various types of Data as specified in the privacy policy of the service

Beta Testing

Google Play Beta Testing and TestFlight
Personal Data: email address

Displaying content from external platforms

Instagram widget
Personal Data: Cookies and Usage Data

Hosting and backend infrastructure

Amazon Web Services (AWS)
Personal Data: various types of Data as specified in the privacy policy of the service

Interaction with live chat platforms

Facebook Messenger Customer Chat
Personal Data: About Me, Cookies, Data communicated while using the service and Usage Data

Zendesk Chat
Personal Data: address, Cookies, country, Data communicated while using the service, email address, first name, last name, phone number and Usage Data

Managing contacts and sending messages

MailChimp
Personal Data: address, email address, first name and last name

Mandrill
Personal Data: address, email address, first name, gender and last name

Amazon Simple Email Service
Personal Data: email address

Firebase Notifications
Personal Data: various types of Data as specified in the privacy policy of the service

Platform services and hosting

Shopify
Personal Data: various types of Data as specified in the privacy policy of the service

Tag Management

Google Tag Manager and Segment
Personal Data: Cookies and Usage Data

Further information about Personal Data

Selling goods and services online

The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.

The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by WOOLF_ID depends on the payment system used.

Push notifications

WOOLF_ID may send push notifications to the User.

Contact information

Owner and Data Controller

WOOLF SRL
Piazza Castello 2, Milano (MI) 20121
P.IVA 10270870966

Owner contact email: privacy@woolf.bike